Creating an Account with TMR Films
Establishing an account with TMR Films is a straightforward process, ensuring you quick and secure access to our premium products and services. Here’s how you can get started:
Click on the “My Account” link located at the top right corner.
1. In the pop-up box, select “Register” found at the bottom right.
2. Fill in your details to set up your new account.
3. Rest assured, your personal information remains confidential and is never shared with external parties. For more details, please refer to our Privacy Policy.
Editing Your Account Information
To update your account details, simply navigate to the “My Account” section at the top right of the TMR Films website. Click on “edit your account information” and make the necessary changes as you see fit.
Understanding Your Shipping Costs
Shipping costs are determined prior to the finalization of your payment. Add the desired items to your cart and proceed to the Checkout page, where you will be presented with various Shipping Method options and their respective costs. Note that shipping charges will be calculated at checkout, with free shipping available on orders of $250 or more.
Password Recovery
If you’ve forgotten your password, there’s no need to worry. Visit the “My Account” section at the top right of our site and look for the “Lost your password?” link beneath the login box. Following this link will initiate an email to assist you in resetting your password.
Addressing Missing Items from Your Shipment
Should you find an item missing from your shipment, click on the “My Account” link at the top right of our site to review your order status. Ensure that all items have been dispatched. If your order provides Package Tracking Numbers, verify with the shipping carrier that your packages were indeed delivered. If the status indicates “delivered” but you’re missing items, please reach out to our customer service for support.
Returning a Product
If you need to return a product, access your order status via the “My Account” link at the top right of our site. Confirm that all items have been shipped. Utilizing your Package Tracking Numbers, check with the shipper to ensure delivery. If all packages are marked as “delivered”, please contact our customer service for further assistance.
Receiving an Incorrect Product
In the event that you receive an incorrect product, TMR Films is committed to rectifying the issue. Please contact our customer service within 72 hours of receiving the product to arrange for an exchange.
Our Return Policy
For comprehensive information regarding returns, please consult our Terms & Conditions.
